JavaScript is disabled in your browser. Please enable JavaScript or upgrade to a JavaScript-capable browser to properly view this site. Thank you.

Monterey County Office of Education

Leadership, Support and Service to Prepare All Students for Success

Dr. Nancy Kotowski, County Superintendent of Schools

 View as PDF

Service Description

The MontereyCOE Technology & Operations (T&O) division Software Development service is designed to assist MCOE and District staff with automation and process improvement through building custom standalone software solutions and integration tools for existing 3rd party software.

What's Included?

Laptop with programming languages

This service includes Software Evaluation Services and Software Development Services.

  1. Software Evaluation Services
    T&O provides assistance in the evaluation and recommendation of new software systems. Software Evaluation Services provides the following functions:

    • System functionality
    • System architecture
    • Integration with existing systems
    • Data accessibility
    • Buy vs. Build
  2. Custom Development
    T&O provides custom software development solutions utilizing industry standard tools and practices. Custom development provides the following functions:

    • Enterprise Database design and development
    • Custom multi-platform application development
    • Custom report development
    • Data extraction and migration services
    • Software integration services

What's Not Included?

The following service components are not included with this service:

  • Modification of 3rd party software
  • Integration with systems hosted outside of MCOE’s datacenter

How We Charge

Costs will be negotiated based upon the staff time involved in criteria gathering, design, development, and training involved to produce the final product. Additional reoccurring costs may be applied for ongoing application support and data hosted services. Projects will be fully documented with clearly defined roles and responsibilities contained in an Service Level Agreement (SLA) and mutually agreed upon by the client and T&O. The base labor rate for data management services is $95/hour. Project engagements will also be documented in an Memorandum of Understanding (MOU) to define detailed scope and terms.

How's the Service Measured?

The following metrics will be used to communicate performance and maintain quality:

  • % of bug fixes within resolution window
  • % of fully documented projects
  • Client Satisfaction

Contact Information

RoleRepresentativeContact Information
Administrative ContactNatalie Hatley831.784.4247 | nhatley@montereycoe.org
Service ContactJohn Campbell831.784.4264 | jcampbel@montereycoe.org
Support ContactService Desk831.755.0322 | MCOE HelpDesk

Contacts

Trisha Paulson

Chief Technology & Operations Officer
tpaulson@montereycoe.org
Phone: 831.755.0324

Natalie Hatley

Executive Assistant
nhatley@montereycoe.org
Phone: 831.784.4247

Kudos Korner